FAQs

Summer Offers and Free Gifts

Our fantastic Summer Offers are all subject to availability and Free Gifts are only eligible with the purchase of a Qualifying Product.

All free gifts are; subject to availability, non-transferable and there are no cash alternatives. Entrants agree to be bound by these Rules.

No cash alternatives are offered. No part of the gift is exchangeable for cash or any other gift.

Your free gift will be included on your order confirmation with £0.00 value. If you fail to add the Free Gift to your basket, the item will not appear in any confirmation notifications. Please check your order confirmation.

Refunds on Qualifying Products with Free Gift - The gift should be returned with your order, or we will deduct the full price of the gift from your refund. Entrants agree to be bound by these rules. 

The free gift offer may not be used in conjunction with any other offer or promotion that we run on our website, unless otherwise stated.

In the event of any dispute, the decision of Alfresia is final. The company offers no warranties whatsoever in relation to the free gifts.
Due to limited supplies of free gifts, requests for reshipments will not be honoured. Faulty Free Gifts are also covered in this.
Customers cannot change or cancel previously existing orders to take advantage of Free Gift announcements. Requests to change or cancel existing orders to add a Free Gift will not be entertained.

We reserve the right to amend these terms and conditions at any time. If we do this we will publish the amended terms and conditions on this page.
Alfresia reserves the right to withdraw this offer without prior notice. 

How can I place my order?

All orders can be placed via the website or over the phone with one of our team.

How much do you charge for delivery?

All orders to UK mainland addresses are delivered for free. Orders to some more remote areas are subject to a supplemental delivery fee to cover the extra cost of delivering to these regions.

Delivery areas subject to this supplemental charge include some Scottish regions, Scottish Highlands, Channel Isles, Northern Ireland, Isles of Man, Wight, Scilly, Orkney and Shetland (postcode areas beginning: AB, BT, HS, IM, IV, KW, PA, PH, PO, ZE).

This will be automatically calculated and applied in the checkout once you have entered your delivery address postcode. If you have any queries before ordering please do not hesitate to contact us.

How do I pay for my items?

You can pay securely for all items on the Alfresia website via PayPal checkout, or using any major credit/debit cards through the third party payment gateway provider Global Payments.

Please Note: As we use Global Payments we don’t process or hold any credit card details within our systems so your personal payment data is perfectly secure.

What if I change my mind?

If you change your mind, about an order, once it has been despatched, but not yet delivered, please refuse the delivery and the courier will return it, whereupon the refund will be issued.  If the goods are accepted at the delivery point, they will incur collection charges to return them.

Do you offer guaranteed next day delivery?

Unfortunately we can't guarantee next day delivery. If you want an item urgently please call a member of the team on 01706 716 116 and we'll do our best to help.

Will I have to assemble my items?

Some (not all) items do require assembly. See a product description for notes on if self-assembly is required.

Is my personal information safe when ordering from you?

We use third party payment processing services Global Payments and PayPal, so we don’t have access to any of your credit card data.

How can I check whether an item is in stock?

Our website reflects real time stock levels in our warehouse. There will be a notice on the product if it is out of stock, and you cannot add an item to your basket if it's out of stock. During peak times (periods of warm weather) please be aware that cushions may take a little longer to dispatch.

Can I order a fabric sample for a cushion?

Yes - please call a member of the team on 0330 002 1600 and we can arrange for up to 5 samples to be sent out to you.

I own a business and I’m looking to order bulk items, can you help me?

Yes, we pride ourselves on being able to offer great deals for individuals looking to buy large quantities of items. Please do not hesitate to contact us and obtain a price for the products you are interested in and delivery options available.

Please be aware that our products are not suitable for commercial use.

What is you cushion comfort guarantee?

On alfresia.co.uk, if you buy a cushion with 'luxury' in the title, or furniture that includes a 'luxury cushion' you can rest assured that we believe it's the most comfortable cushion available for the price. If you purchase a similar cheaper product that you consider more comfortable then please let us know the details and forward that proof of purchase. Once verified, you can send your items back to us for a full refund. Return postage charges are not refundable. The purchase date must be within 30 days of your Alfresia order.

Our thick luxury cushions are finished in Lancashire and filled with quality crumbed foam - they are available for recliner, relaxer, sun lounger chairs and swing seats. We believe they are the most comfortable garden cushions available anywhere on the planet and represent exceptional value. We hope you'll agree. Either way please get in touch and let us know.