Please get in touch with any queries you have about our products, service or delivery.
We are currently open for business and have put in place strict measures to protect and safeguard our teams. This means things may take a little longer than usual at present.
Our customer service team is working hard to respond to customer queries. Unfortunately we are unable to take phone calls at present. If you have a query then please contact us using the form below and we’ll get back to you soon as we can. Please provide as much information as possible and allow up to 5 working days for a response.
We're experiencing high order volumes at present but remain committed to processing and dispatching orders as quickly as we can. However, please allow for delays due to the circumstances. If you've been sent a tracking number for your order, please allow up to 72 hours for this to activate on the carrier's website.
Thank you for your support in these challenging circumstances.
Use the form on this page to email our support team. Or, if you've already placed your order simply reply to the confirmation or dispatch email.
Mon to Fri, 9:30am to 4:30pm. Click the icon below and right to launch an online chat with one of our support team
Vale Mill (Rochdale) Ltd