FAQ

You can pay for all items securely on the Alfresia website via PayPal checkout, any debit or credit cards, Google Pay, Apple Pay and Shop Pay.

If you change your mind about an order once it has been dispatched but not yet delivered, please refuse the delivery and the courier will return it and we will issue a refund. If the goods are accepted at the delivery point, there will be a collection charge to return the item.

Our team will always aim to pick and dispatch orders within 1 working day of ordering and are delivered 1-3 working days after dispatch however please allow up to 5 working days for delivery of your order. We do not dispatch items on weekends or bank holidays so please bare this in mind when ordering.

Our website reflects real time stock levels in our warehouse and you will not be able to add an item to your basket if it is out of stock.

We occasionally run special offers on our website and will offer discount codes for use in the checkout process. These offers will be visible on the website.

All prices shown on the website are inclusive of VAT.

You should receive an email confirmation of your order within a few minutes. Please check your junk folder if this doesn’t come through to your inbox.

Tracking information will be sent to your email once your item has been dispatched.

All of our contact information can be found in the Contact Us section of the website. Our UK based customer services team will always try to resolve any issues as quickly as possible.

If you have received a faulty or damaged item, please contact our customer services team within 14 days. We will be able to provide further advice.

If you are missing a part of your order such as a missing screw or bolt, please contact us and we will arrange for a replacement to be dispatched to you.

We hope you love your new Alfresia products but if you change your mind once it arrives, we accept returns within 30 days.

To return any unwanted items, please contact our customer services team before sending your item back. You may be liable for the cost of returning items to us. All items must be returned in their delivered condition, unused and in original packaging.

Refunds will only be given after the returned item has been received at our warehouse and inspected by our team.

The address for returning items is:
Alfresia Returns,
Vale Mill (Rochdale) Ltd,
Barlow Street,
Rochdale,
OL16 1TG

As a standard, none of our items arrive built and your order will be delivered inside it's original packaging.

All instruction manuals can be found by clicking here.

We advise that you clean your cushions with a warm, damp cloth.

Polywood is primarily made from recycled HDPE (high-density polyethylene), which is a type of plastic known for its strength and durability. Polywood furniture is designed to mimic the look of traditional wooden furniture

Polywood offers the benefits of being more weather-resistant and low-maintenance. It is easier to clean than traditional wood and is more resilient against environmental factors like mould and colour fading.

To clean polywood garden furniture use warm soapy water and a soft cloth to remove dirt and debris. Be sure to clean over the corners to remove hidden dirt.

Aluminium offers the benefits of being more weather-resistant, UV-resistant and lightweight. It is a stylish and modern material as well as being easy to clean.

To clean and maintain aluminium garden furniture, use warm soapy water and a soft cloth to clean any surface dirt or debris.

The material of your garden furniture will determine whether it can be left outside.

• Aluminium furniture can be left outdoors due to its weather resistant and UV-resistant properties.
• Polywood furniture can be left outside but note it is susceptible to strong winds.
• Wood furniture should only be left outside with regular treatment and maintenance.

We always recommend storing or covering your garden furniture when it is left outside or not in use. Our range of garden furniture covers can be found here.

If ever in doubt, please contact one of our specialists.

We recommend storing your garden furniture away in a covered and dry place such as a garage, shed or using a protective cover during the winter to prolong it's use.