FAQ

How do I place an order?

The easiest way to place your order is directly on the Alfresia website. You can also place orders on the phone with our UK based customer services team, see our contact page for more information.

How much is delivery?
How can I pay for my items?
What if I change my mind?
How can I check if an item is in stock?
Do you offer discount codes?
Do prices include VAT?
Do prices include VAT?
Will I receive an email confirmation?
How can I track my order?
How can I get in contact with you?
I’ve received a faulty item, what should I do?
What is the process for returns and refunds?
Where can I find instruction manuals?