Promotions & Emails
How do I use a promotional code?
We regularly offer our customers promotional codes to ensure they receive the correct offer. These are usually displayed on our promotional emails or adverts. If you have a promotional code, please enter it within the basket then click 'update basket', This will ensure any special offers are applied to your order.
What is the countdown clock and how does it work?
Our countdown clock is our new promotional tool to offer our customers extra special offers. If a countdown clock is active, it will display on our homepage. The offer will be displayed and applies to certain products throughout our site. These offers are time-restricted and the remaining time left on the offer is displayed in days, hours, minutes & seconds. Be sure to keep you eyes peeled for our countdown offers and ensure you act in time to take advantage of the offer on display. Once the countdown reaches it's end time, the offer will no longer apply and we can no longer give you this offer. What to be informed of our special offers, sign up to our email newsletter and you'll be the first to hear about new offers.
FREE items with my order- where's the catch?
It's simple, there isn't one. Some of our products come with other products free, so you can benefit from receiving an extra item with your order.
How do I unsubscribe from emails?
As a valued customer, we are happy to unsubscribe you from our email list. Please send an email entitled 'unsubscribe' to email@example.com and we will make sure your details are removed. Please note that due to long lead times within our email programme, you may still receive a couple of emails after unsubscribing - we apologise for this inconvenience..
Why has my email not been replied to?
Firstly, we'd like to apologise if your email hasn't been replied to yet. Please scroll through our FAQs and see if these can answer your query. We do answer every single email personally so, during busy periods, it may take us longer than normal to respond. We promise that we will send a reply as soon as possible. Thank you for your patience.